RETURNS

REFUND POLICY

RETURNS
Our policy lasts 30 days. If 30 days have gone by since your original purchase date, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. ONLY items that have not been personalized are eligible for return, unless they arrived damaged or with incorrect personalization.

To complete your return, we require a receipt or proof of purchase, plus photographic evidence of issue (if product is damaged).

REFUNDS (if applicable)
Once your return is received your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

LATE OR MISSING REFUNDS (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at brian@lionwings.co

EXCHANGES (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at brian@lionwings.co and we will be in touch about the return address.

SHIPPING
To return your product, contact us at brian@lionwings.co for our return address and instructions. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

LOST OR STOLEN PACKAGES

If a package is delivered and proof of delivery confirmed by the carrier but you cannot find the package we must file a claim with the carrier. Send us an email if the package does not show up 2 days after expected delivery date so we can start the process. If the carrier approves the claim we will send a replacement out ASAP.  If you are worried about package theft consider adding a note to your order to request signature confirmation.